Privacy Policy
Last Updated: August 10, 2026
Opsivio (“Opsivio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information that we collect or process.
This Privacy Policy explains how information may be collected, used, stored, and protected when you visit www.opsivio.in, contact us, or interact with services provided by Opsivio.
1. Information We May Collect
Depending on how you interact with Opsivio, we may collect or process:
Contact Information
Name
Email address
Phone number
Company or organization name
Information submitted through website forms or demo requests
Website Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser and device information
Pages visited
Referring website
Website interaction and usage information
Cookies or similar technologies, where applicable
Communication and Relationship Data
When Opsivio is used in connection with business communications, including WhatsApp or other supported communication channels, we may process information such as:
Phone numbers or other contact identifiers
Messages and conversation content
Conversation timestamps
Customer requirements and preferences
Property interests
Budget information
Concerns or objections
Timelines
Relevant family or decision-making context voluntarily shared during conversations
Changes in requirements or preferences
Notes and other information relevant to maintaining customer relationship context
The exact information processed depends on how a business uses Opsivio and the information communicated by its customers.
2. How We Use Information
We may process information to:
Provide and operate Opsivio services
Maintain relevant customer relationship context
Organize information from customer conversations
Help users recall relevant information before future interactions
Respond to enquiries and demo requests
Maintain and improve our website and services
Diagnose technical issues
Maintain security and prevent misuse
Comply with applicable legal requirements
Opsivio is designed to support sales teams with relevant context. It does not replace human judgment in customer relationships or sales decisions.
3. WhatsApp and Meta Services
Opsivio may integrate with services provided by Meta Platforms, including the WhatsApp Business Platform.
When such integrations are used, certain information from WhatsApp communications may be received and processed by Opsivio for the purposes described in this Privacy Policy.
The use of WhatsApp and other Meta services is also subject to the applicable terms and privacy policies of Meta and WhatsApp.
4. Third-Party Service Providers
We may use trusted third-party service providers to operate our website and services, including providers of:
Website hosting
Cloud infrastructure
Business communication services
Workflow automation
Artificial intelligence and data processing services
Analytics and security services
These providers may process information only as necessary to provide their respective services, subject to their contractual obligations and applicable privacy requirements.
5. How We Share Information
Opsivio does not sell personal information.
We may share or make information available to service providers where necessary to operate Opsivio, comply with legal requirements, protect our rights or security, or provide services requested by our customers.
We may also disclose information when required by applicable law, regulation, legal process, or governmental request.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet contractual requirements, resolve disputes, maintain security, or comply with legal obligations.
Information may be deleted or anonymized when it is no longer required, subject to applicable legal and operational requirements.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure.
8. Data Deletion
Individuals may request deletion of personal information associated with them by contacting:
Please include sufficient information for us to identify the relevant data and process the request.
Where applicable, we will delete or anonymize the relevant information, subject to legal, security, contractual, or legitimate record-keeping requirements.
Additional instructions may also be provided on our Data Deletion Instructions page.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request information regarding how your personal data is processed
To exercise an applicable privacy right, contact us at contactus@opsivio.in.
10. International Data Processing
Some service providers used by Opsivio may process or store information in countries other than the country in which the information was originally collected.
Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with applicable data-protection requirements.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties.
Opsivio is not responsible for the privacy practices or content of those third-party services. We encourage users to review their privacy policies separately.
12. Children's Privacy
Opsivio's services are intended for businesses and professionals and are not directed toward children.
We do not knowingly collect personal information directly from children through our website.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy or the processing of personal information, contact:
Opsivio
Website: www.opsivio.in
Email: contactus@opsivio.in